Refund and Exchange Policy
Overview
Our goal is to ensure your complete satisfaction with your purchase. If you are not entirely satisfied, we’re here to help with both refunds and exchanges.
Refunds
Eligibility for Refunds
- Refunds are eligible within 30 days from the date of purchase.
- To be eligible for a refund, the item must be unused, in the same condition that you received it, and in the original packaging.
Non-Refundable Items
- Certain items are exempt from being refunded, including perishable goods, custom products, and downloadable software.
Proof of Purchase
- To process your refund, we require a receipt or proof of purchase.
Process
- To request a refund, please contact us at [your email address] with your order number and the reason for the refund request.
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-5 days.
Exchanges
Eligibility for Exchanges
- Exchanges are eligible within 30 days from purchase.
- Items must be unused, in the same condition that you received them, and in the original packaging to be eligible for an exchange.
Process
- To request an exchange, please contact us at 1selflovemovement@gmail.com with your order number and details of the item you wish to exchange.
- Once your return is received and inspected, we will notify you of the approval or rejection of your exchange.
- If approved, we will ship the replacement item to you at no additional cost.
Shipping
Return shipping
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Information
For further questions, please contact us at 1selflovemovement@gmail.com